LEGAL - REFUNDS
How refunds and cancellations are handled for application keys, services, hosting, and custom work.
Product-key purchases may be eligible for review if the key has not been activated, downloaded, transferred, abused, or used to access paid product functionality.
Because keys can unlock digital software access immediately, refunds may be denied after activation, download, entitlement validation, or significant support usage unless required by law.
Xarion and other release-track products may change during testing and release preparation. Product pages should describe current status, tier access, and expected limitations before checkout.
If a paid release-track product cannot reasonably provide the purchased access, contact support for remediation, extension, replacement, or refund review.
Deposits, milestone payments, and custom work fees may be non-refundable once work has started, unless a written project agreement says otherwise or applicable law requires a different result.
If scope changes, pauses, or cancellations happen, Xeralis may invoice completed work, committed costs, and approved milestones before closing the project.
Send refund requests to [email protected] with the account email, order date, product or project name, and reason for the request.
Approved refunds are usually returned through the original payment processor. Processing times depend on the provider and bank.