Support channels
Use the customer portal, contact page, or [email protected] for support. Include the account email, product key prefix when relevant, product name, tier, browser/app version, screenshots, and steps to reproduce the issue.
LEGAL - SUPPORT
Support Policy
How customers can get help with product keys, downloads, accounts, payments, services, and connected applications.
Last updated: August 28, 2026Contact: [email protected]
Product support
Product support covers account access, key activation, downloads, checkout issues, entitlement validation, and reasonable help using purchased features.
Testing/release-stage products such as Xarion may receive faster iteration but may also have known limitations while release packaging, signing, and QA mature.
Custom service support
Custom work support depends on the accepted project scope, retainer, warranty window, or written agreement. Emergency work, new features, and third-party outages may require a new quote or support plan.
Response expectations
Typical review time is 1-2 business days. Critical security, payment, or access issues are prioritized when enough detail is provided.